Asseco Voice Banking is used to initiate basic operations in electronic banking by voice, such as checking the account balance, transaction history, information about the nearest ATM, and also making transfers. The product is based on the Google Assistant solution. At the same time, what is very important, it uses self-learning mechanisms allowing for a better understanding of the user's intentions. Instead of using advanced search filters, it can, for example, ask how much home maintenance will cost, and artificial intelligence will analyze the relevant data and present comprehensible information. An interesting fact is the ability to communicate in three different styles: standard, formal and colloquial. All this is done in order to adjust to the client's preferences as best as possible. Asseco Voice Banking operates in Polish and English, but thanks to Google Assistant it can work in over 25 other languages supported by the assistant.
, said Jarosław Bryl, Managing Director of Asseco Innovation Hub.
The VivicLabs team has successfully completed the first stage of the project - the incubation of the solution, which aimed to provide MVP (Minimum Viable Product). During the Show Me Day, it presented a system demo and received an invitation to the second stage - the acceleration, during which a ready-made commercial solution is being developed. The first production implementation in selected banks operating on Asseco's banking systems is planned for the fourth quarter of 2019.
To use Asseco Voice Banking, one can choose the default voice assistant in Android or download the Google Assistant application from AppStore. The next step is to confirm your identity and willingness to use the voice assistant by logging into the electronic banking system. From that moment, the user can request banking operations by voice, which can thus be performed on the phone and all devices equipped with native Google Assistant functionality.
The voice service offered by Asseco is fully secure. The execution of transactions with the use of Asseco Voice Banking requires confirmation of this form of communication with a bank by a special PIN code at the very beginning of the process. The code is sent as a push message to the client's phone. At a later stage, each banking transaction order is executed with the use of a mobile application for transfers authorization, such as mToken Asseco MAA.
Asseco Voice Banking can be integrated with any type of internet banking offered by banks. At present, this functionality is available via Asseco Customer Banking Platform, but the solution can be integrated with any e-banking system.
Ultimately, Asseco Voice Banking will be used not only in banking, but also in systems outside this sector, for example in those designed tohandle stock market investments or book visits to medical facilities.
***
*Source
